General info
Ansel is mostly a one-person operation. This is good news when it comes to keeping developement in sync with users needs and expectations, not so much when it comes to balancing the workload. So everything that could be automated was automated for the developer’s sanity, and you are asked to use the online resources first everytime it is possible.
Warning
When you submit a bug report or book a training session, please upload your attachment files on my private cloud instead of using third-party hosting services with an expiration date : there is no guaranty I will download the files in time and it keeps things tidy for me.Online learning resources
There already is a fair deal of information around on Ansel’s usage. As Ansel is based on darktable 4.0, most tutorials on darktable 4.x (and 3.x, to a lesser extent) are still relevant, even though the GUI may be slightly different.
Chantal AI, search engine 🇫🇷 🇬🇧
Chantal is a bilingual AI language model trained specifically for open-source image processing and photography, coupled with a search engine that indexes more than 47.000 pages, including Ansel docs, bug reports and forum threads.
It acts as your virtual librarian and can greatly improve access to information when you are not sure of the exact terms to look for because it understands synonyms and context.
Support and training with the developer
Getting a chance to learn how to use the tools directly with their developer is a pretty rare opportunity as far as software goes. Ansel gives it to you, with 1-on-1 personalized assistance through video-conferencing.
Emergency support
30 minutes sessions with 24 h booking heads-up
Community support
Free user support is typically assumed by other users.
Bugs and oddities
Bugs
Everything that leads to the software crashing, producing invalid output or unusable core features is a bug.
Questions
If a feature seems to have been removed or to work differently, that might be a redesign, and there is always a reason behind.
Developer support
If you are considering joining forces for development and debugging, here is how I work.